Return and Refund Policy

Cancellation

For in-stock products, we accept order cancellation before the product is shipped or produced. For pre-order products, we accept order cancellation before the product is shipped or production begins, subject to Mammotion’s instruction regarding specific pre-order products on the Mammotion Store.

If the order is cancelled within 24 hours of placing the order, no fees will be charged.

If the order is cancelled after 24 hours of placing the order and the order has not been shipped out, please note that we will charge a transaction fee for the refund (3.8% for credit card users, 3.9% for PayPal users, 5.9% for Afterpay users, 4.9% for Zippay users).

We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept returns of products. You have the right to apply for a return within 30 calendar days without providing reasons after delivery of the product, subject to the return conditions set out below.

• Return Conditions
• To be eligible for a return, your item must be unopened, unactivated, and is still in its new condition that you received it. It must also be in the original packaging including all components and accessories.
• Please note that we will charge a transaction fee if you apply for the refund (3.8% for credit card users, 3.9% for PayPal users, 5.9% for Afterpay users, 4.9% for Zippay users).
• Return Process

Please kindly contact our customer service team at sales-apac@mammotion.com or using the contact channels provided on the Mammotion Store to apply for return. Our customer service team will determine whether your order is eligible for return. After confirming your order is eligible, you will receive instructions on how to properly pack the products and return them to us. Please confirm the return address before sending back, and make sure all components and accessories are included in the original package.

• Shipping fees

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If the products received are damaged or incorrect due to our reasons, the consumer is not required to bear the shipping fee for this reason.

Refunds (if applicable)

After you have returned the product to our warehouse and provided us the shipping information, we will issue a refund within 5 business days. You will be notified by email when your order is refunded.

Late or missing refunds (if applicable)

If you have not received a refund after 5 business days, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please contact us at sales-apac@mammotion.com.